I'll tell ya how you can give me great customer service!!

If you've ever dealt with Bell Canada (either mobility or satellite), their customer service department will always answer the phone with a pleasantly practiced "Thank you for choosing Bell, how can I provide you with excellent customer service?"

At first you may think that this is a cheesy phrase that they need to say. As a directive from their superiors. Something written on official letterhead as the approved telephone greeting. But really I think that this is a blatant plea. A desperate question saying "Please help us!! How the hell do we give you excellent customer service!? Because we sure as hell don't have a clue!!"

Do not have a problem that falls outside of their realm. I actually had a service rep say to me "That's not possible. It just can't happen." When I indicated that they in fact did charge me for a service I never asked for they said "We can't change that because it just can't happen."

Much the same as a small child covering their ears or eyes and pretending that it's just not there as long as you can't see or hear it.

That's my thought, as usual, if you don't like them, who gives a rat's ass.

T out.